Shipping Policy

We ship almost every day here at Ziryab’s. We package and ship from our store. Shipping from our retail space allows us to cover costs for our retail while doing shipping. We try to keep our cost of shipping as low as possible.

Canadian Customers & Shipping

I’m Canadian (and American) and grew up there so I LOVE CANADIAN CUSTOMERS.

But we haven’t figured out how to set up this site to ship to Canada reliably. Right now we recommend either calling us 575-519-4704, emailing us (info@ziryabs.com) or visiting our Etsy site (but it’s a bit more expensive).

Keep in mind, shipping to Canada is expensive and it takes time and is extremely hit-or-miss. It can take a month to get there. Approximately 10% of our packages get lost and we have no idea why.. I understand that Big Box stores and Amazon may be getting their packages expedited through customs but ours don’t have this priority. We ask that if your package is missing that you wait at least a month before requesting a refund. 

Customs and International Shipping

We are not able to keep up on every country’s (or any country’s) custom requirements. Some packages are held up by customs or require extra fees to be paid for them in tariffs and other fees. We have to request that it is up to you to make sure you can get the package and to know what your country requires of each package being sent from the USA. We appreciate this.